Privacy Policy

Last Updated: May 26, 2025

The SRW Experience ("we," "us," or "our") is committed to protecting the privacy and personal information of our clients, event attendees, partners, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you engage with us, including through our website, event planning services, and related communications.

By using our services or providing us with your information, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect various types of information, including personal data, to provide and improve our event planning services. This may include:

Contact Information: Name, email address, phone number, mailing address.
Event-Specific Information: Details about your event, such as date, location, guest list (including names and contact details of attendees), dietary restrictions, accessibility needs, preferences, and feedback.
Payment Information: Billing address, credit card details, or other payment account information (processed securely through third-party payment processors).
Communication Data: Records of your correspondence with us, including emails, calls, and messages.
Website Usage Data: Information collected automatically when you visit our website, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the time and date of your visit. This may be collected through cookies and similar tracking technologies.
Marketing Preferences: Your preferences for receiving marketing communications from us.
Photographs and Videos: In some cases, we may capture photographs or videos at events. We will inform attendees if photography/videography is taking place and provide options to opt-out where feasible and legally required.

2. How We Collect Your Information

We collect information through various methods, including:

Directly from You: When you inquire about our services, book an event, complete forms, communicate with us via phone, email, or our website, or provide information during event consultations.
From Event Attendees: When you provide guest lists or when attendees register for an event through our systems.
Through Our Website: Using cookies, web beacons, and other tracking technologies.
From Third-Party Service Providers: Such as payment processors, ticketing platforms, or event management software that integrate with our services.
Publicly Available Sources: In limited circumstances, from public databases or social media platforms.

3. How We Use Your Information

We use the information we collect for the following purposes:

Event Planning and Execution: To plan, organize, and execute your events, including vendor coordination, guest management, logistics, and personalized services.
Communication: To communicate with you regarding your event, respond to your inquiries, send updates, confirmations, and important information.
Payment Processing: To process payments for our services.
Service Improvement: To analyze data and feedback to improve our services, website, and client experience.
Marketing and Promotions: To send you information about our services, special offers, and upcoming events that may be of interest to you, based on your marketing preferences. You can opt-out of these communications at any time.
Legal Compliance: To comply with applicable laws, regulations, and legal processes, and to enforce our terms and conditions.
Security and Fraud Prevention: To protect our services, clients, and partners from fraudulent or unauthorized activities.
Internal Operations: For internal record-keeping, administrative purposes, and data analysis.

4. How We Share Your Information

We may share your information with third parties in the following circumstances:

With Your Consent: When you give us explicit permission to share your information for a specific purpose (e.g., sharing your details with a specific vendor for your event).
Service Providers: We engage trusted third-party service providers to assist us in delivering our services (e.g., caterers, venues, photographers, florists, entertainment, payment processors, website hosting, analytics providers). These providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
Event Attendees/Participants: With your explicit consent, certain information (e.g., your name or company) may be shared with other event attendees, for example, in attendee lists or networking platforms.
Legal Requirements: If required by law, court order, or governmental regulation, or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
Aggregated or Anonymized Data: We may share aggregated or anonymized data that does not directly identify you for analytical, research, or marketing purposes.

We do not sell, rent, or lease your personal information to third parties for their direct marketing purposes without your explicit consent.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

Encryption: Using encryption for sensitive data transmission.
Access Controls: Limiting access to personal data to authorized personnel on a need-to-know basis.
Secure Systems: Utilizing secure servers and databases.
Regular Security Audits: Conducting periodic reviews of our security practices.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the duration of our contractual relationship, to meet legal or accounting requirements, or to resolve disputes. Once your information is no longer needed, we will securely dispose of it in accordance with our data retention policies.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Right to Access: You have the right to request access to the personal information we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
Right to Erasure ( "Right to be Forgotten"): You have the right to request the deletion of your personal information under certain circumstances.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information under certain conditions.
Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
Right to Object: You have the right to object to the processing of your personal information under certain circumstances (e.g., for direct marketing).
Right to Withdraw Consent: If we are relying on your consent to process your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your privacy rights have been violated.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request in accordance with applicable privacy laws.

8. International Data Transfers

The SRW Experience operates in the United States. If you are located outside of the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers and central databases are located. The data protection laws in the United States may differ from those in your country. By providing your information, you consent to such transfers.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your Browse experience, analyze website traffic, and personalize content.

Cookies: Small text files stored on your device that help us remember your preferences, understand how you interact with our website, and deliver targeted advertising.
Web Beacons: Small graphic images embedded in web pages or emails to track user activity.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without verifiable parental consent, we will take steps to delete that information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the revised Privacy Policy on our website with the updated "Last Updated" date. We encourage you to review this policy periodically. Your continued use of our services after any changes signifies your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

The SRW Experience [Insert Your Business Address Here] [Insert Your Business Email Address Here] [Insert Your Business Phone Number Here] [Insert Your Website URL Here]

Thank you for trusting The SRW Experience with your event planning needs